This hands-on management training course teaches supervisors and managers the foundational skills of behavioral style, communication, generation, motivation, delegation, accountability, performance, evaluation and managing conflict in the workplace.
Participants in this dynamic program learn to better understand the varying behavior styles of staff members and how to communicate more effectively with each. The session will help managers understand what specifically motivates individual staff members by identifying the critical areas of motivation. Managers learn a process of effective delegation to increase productivity and how to use delegation as a tool to motivate.
Participants will learn to identify and reduce conflict when it arises. As well as create a new employee on-boarding and performance evaluation process for organizational success.
Fathom’s training goes a step further by helping managers learn a values based process for working effectively with team members from various cultures and from each of the 5 generations in the workplace
Through case study, role-play, and excellent instructor facilitation, participants learn to improve productivity and stay tuned in to satisfaction levels of the team. Best practices and case studies are taken from firms on the “Fortune 100 Best Companies to Work For List.”
Participants will learn to:
Understand the cost of employee turnover
Develop and communicate a cohesive vision to staff members
Determine different staff behavioral styles quickly
Lead those employees who appear difficult
Foster an atmosphere of trust and better workplace communication
Build a workplace that employees enjoy coming to every day
Communicate effectively with those from varying cultures and with each of the 5 generations in the workplace
Motivate staff members by understanding their specific needs
Delegate projects more effectively by using a 4-step process
Build an exceptional goal focused employee evaluation process
Assess employee performance, give constructive feedback, and document performance challenges
Create SMART goals and help staff members plan for performance
Build a new employee orientation process that works
Manage time and changing priorities to better handle stress
Deal with conflict to build consensus and create new understanding
Class size: Up to 16
Length: 2 Days
Delivery Methods: Private & Public
The workshop was directed with real efficiency and yet, in the space of that relatively brief time, you managed to help me identify and understand other people’s working styles including my own. I feel more confident in knowing what my staff needs to work effectively, stay productive, and contribute to the agency’s mission. Thank you for sharing an inspiring learning experience. View Full Letter (PDF)
I attended an Outstanding Management Skills Workshop, with John Males. Excellent highly recommend!!! The course content was great and covered many areas as a new manager that I felt were very good. John Males engaged us in what he was teaching, and used many activities and role-play models where he could see our strengths and weakness.” View Full Letter (PDF)
Thank you so much for the great two-day outstanding workshop! It was very inspiring, informative, really well presented and I enjoyed each topic offered. I look forward to implement the tools and utilize my knowledge by practicing. The most interesting part for me was the behavior style and communication skills sections. Recognizing people’s different behavioral styles, understanding how to interact more successfully with others and be open-minded on different approaches can help tremendously in life, at my workplace and in my personal life. View Full Letter (PDF)
Thanks a lot for your time and for helping us learn and apply new customer service and management skills. The Workshops were interactive and put us into real-live scenarios. We especially appreciated the instruction and the participation of all our fellow team members. That really made this fun. Awesome! View Full Letter (PDF)
I found your class to be very valuable. You are truly a seasoned and professional teacher.
Thank you. This was truly one of the better training sessions I have attended. To your credit, your delivery and training skill created a great environment that encouraged interaction and learning. I found the course to be very insightful. I came away with some new tools and a greater understanding of my leadership team. View Full Letter (PDF)
I found your training course to be very informative and interesting, and I am eager to put some of the information to use in my daily work. Thanks again!
It was very useful training and it helped us all to get to know each other better. You did a great job of keeping it interesting and still keeping it on track to meet our objectives.
This management skills training course was very thorough and complete. It was fun and engaging. The best sections for me were Employee Evaluation, Communication and Delegation. We definitely needed this training!
The instructor was fluid with a great attitude and lots of relevant experience. He was able to keep our team interested all day. I will continue using the personality styles tool to work better with my staff and clients.
I really enjoyed all of the sections of this course. Performance Management was very useful for me. Our instructor was able to map his experience and was accommodating to all participants in the workshop.