Our best-in-class, hands-on, management training program focused on the foundational skills of behavioral style, communication, generation, motivation, delegation, accountability, performance coaching, on-boarding, evaluation and managing conflict in the workplace.

Participants in this dynamic program learn to better understand the varying behavior styles of staff members and how to communicate most effectively with each. The session will help managers understand what specifically motivates individual staff members by identifying the key areas of motivation. Managers learn a process of effective delegation to increase productivity and how to use delegation as a tool to motivate.

Participants will learn to identify and reduce conflict when it arises. As well as create a new employee on-boarding and performance evaluation process for organizational success.

Fathom’s training goes a step further by helping managers learn a values based process for working effectively with team members from various cultures and from each of the 5 generations in the workplace

Through case study, role-play, and excellent instructor facilitation, participants learn to improve productivity and stay tuned in to satisfaction levels of the team. Best practices and case studies are taken from firms on the “Fortune 100 Best Companies to Work For List.”

OBJECTIVES

Participants will learn to:

  • Understand the cost of employee turnover

  • Develop and communicate a cohesive vision to staff members

  • Determine different staff behavioral styles quickly

  • Lead those employees who appear difficult

  • Foster an atmosphere of trust and better workplace communication

  • Build a workplace that employees enjoy coming to every day

  • Communicate effectively with those from varying cultures and with each of the 5 generations in the workplace

  • Motivate staff members by understanding their specific needs

  • Delegate projects more effectively by using a 4-step process

  • Build an exceptional goal focused employee evaluation process

  • Assess employee performance, give constructive feedback, and document performance challenges

  • Create SMART goals and help staff members plan for performance

  • Build a new employee orientation process that works

  • Manage time and changing priorities to better handle stress

  • Deal with conflict to build consensus and create new understanding

Class size: Up to 16
Length: 2 Days
Delivery Methods: Private & Public

Public Class Registration
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The workshop was directed with real efficiency and yet, in the space of that relatively brief time, you managed to help me identify and understand other people’s working styles including my own. I feel more confident in knowing what my staff needs to work effectively, stay productive, and contribute to the agency’s mission. Thank you for sharing an inspiring learning experience.  View Full Letter (PDF)

Cheer Franklin, Office Manager III , LifeWorks, Austin, Texas

I attended an Outstanding Management Skills Workshop, with John Males. Excellent highly recommend!!! The course content was great and covered many areas as a new manager that I felt were very good. John Males engaged us in what he was teaching, and used many activities and role-play models where he could see our strengths and weakness.” View Full Letter (PDF)

Chart Bilhartz, Purchasing Manager, Ultra Electronics NSPI, Round Rock, Texas

Thank you so much for the great two-day outstanding workshop! It was very inspiring, informative, really well presented and I enjoyed each topic offered. I look forward to implement the tools and utilize my knowledge by practicing. The most interesting part for me was the behavior style and communication skills sections. Recognizing people’s different behavioral styles, understanding how to interact more successfully with others and be open-minded on different approaches can help tremendously in life, at my workplace and in my personal life.  View Full Letter (PDF)

Staff Member, Weso Aircraft, Austin, Texas

Thanks a lot for your time and for helping us learn and apply new customer service and management skills. The Workshops were interactive and put us into real-live scenarios. We especially appreciated the instruction and the participation of all our fellow team members. That really made this fun. Awesome! View Full Letter (PDF)

Customer Success Managers, E2open

I found your class to be very valuable. You are truly a seasoned and professional teacher.

Paul Carter, IS Technical Services, Texas Legislative Council, Austin, Texas

Thank you. This was truly one of the better training sessions I have attended. To your credit, your delivery and training skill created a great environment that encouraged interaction and learning. I found the course to be very insightful. I came away with some new tools and a greater understanding of my leadership team.   View Full Letter (PDF)

Thomas Braasch, Executive Director, Capital CDC, Austin, Texas

I found your training course to be very informative and interesting, and I am eager to put some of the information to use in my daily work. Thanks again!

Aaron Milligan, Portfolio Manager, Capital CDC, Austin, Texas

It was very useful training and it helped us all to get to know each other better. You did a great job of keeping it interesting and still keeping it on track to meet our objectives.

Paula Dean, Controller, Capital CDC, Austin, Texas

This management skills training course was very thorough and complete. It was fun and engaging. The best sections for me were Employee Evaluation, Communication and Delegation. We definitely needed this training!

Staff Member, Home Away, Austin, Texas

The instructor was fluid with a great attitude and lots of relevant experience. He was able to keep our team interested all day. I will continue using the personality styles tool to work better with my staff and clients.

Jaime Austin, Human Resources Manager, Austin, Texas

I really enjoyed all of the sections of this course. Performance Management was very useful for me. Our instructor was able to map his experience and was accommodating to all participants in the workshop.

Sales Manager, Prospx, Austin, Texas

From the Deep Insights Blog – Management Articles:

Inspiration from Abroad – Professional Excellence in Dubai
Support for Austin’s Best Places to Work
Timing the Waves in Life and at Work
Charting a Course for More Productive Time Management
Time Management for the What’s Next Generation
Leadership is in the Eye of the Beholder
Avoid Growing Pains with a ‘Head Start’ Program for New Managers
Deep Insight = Direct Results With the Challenges You Face 
Fear of Making the Wrong Decision
eLearning; What’s Not to Like?
Getting to Know Generation Z 
Can you put a price on brand value?
Is it really a “win-win” deal if one party is unhappy?
Where to start when starting over: Changing course mid-career 
Fill in the gaps for an all-star team
Forgetfulness and the Modern Mind
Multitasking in the workplace… that’s a good thing, right?
Trends in Professional Development 
How to manage generations in the workplace… and why you should care 
Can’t we all just get along? The importance of team building for successful Mergers & Acquisitions 

“I found your class to be very valuable. You are truly a seasoned and professional teacher.”

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We Follow-Up

All of our programs come with follow-up. This includes post Workshop follow-up delivered by our Fathom Software. This system delivers one question a day for 2 weeks via email on content. Questions can be answered quickly and are scored. A leaderboard tracks results and a gift is given to the winner.

Private workshops also include the follow-up options below which can be scheduled at any time after the initial experience and expire one year after the session is held. These sessions may used to reinforce continued participant learning by practicing new skills and techniques learned in the workshop. You may choose one option below or discuss a combination with your Fathom Representative:

A. Webinars
B. Lunch and Learn
C. 1/1 Participant Coaching (On-Site)
D. 1/1 Participant Coaching (Phone)