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ASSERTIVE COMMUNICATION SKILLS TRAINING WORKSHOP
It’s no mistake and should come as no surprise that those who are assertive in life and at the workplace achieve success. Many times though, we are afraid to ask for what we need, feeling we are pushing or being rude to others. Today’s business environment requires that we have the flexibility to step up to those challenges we are dealt with to win. Assertive behavior is a necessity. This assertiveness skills workshop helps participants understand that expressing needs, utilizing strong vocal and non-verbal communication skills and saying NO are critical to success.
Participants learn to recognize both their own and others assertiveness style. They practice active listening and to learn to identify and de-escalate conflict when it occurs. The session employs activities and role-play exercises for maximum participant outcomes.
Objectives
Participants will learn to:
- Recognize personal rights and responsibilities and how to address them
- Understand the spectrum of style anchored by the extreme behaviors of passiveness and aggressiveness
- Increase their personal influence and contribution as a leader
- Understand their own and others individual assertiveness style to be more effective
- Say NO to take back control and set personal and professional boundaries
- Convey confidence by practicing effective vocal, visual and verbal communication skills
- Practice active listening
- Implement a problem solving model for emotionally charged situations to help achieve win-win outcomes
- Become aware of anger tactics and diffuse them
- Address conflict when it arises and de-escalate it successfully
- Manage stress for optimum performance
Class Size: Up to 16
"Great course with a great instructor. Liked having a smaller group in the course which allowed us more time for questions and getting to know one another. I would definitely refer my peers to this course."
Juan Carillo
Community Care Collaborative
Austin, Texas
"It was great working with you! You really helped me identify the remaining roadblocks on my path to becoming more assertive. The small number of participants helped as well, allowing for more meaningful interaction during the role-play segments. " View Full Letter (PDF)
Eric Welch
Media Specialist
Quantum Digital
Austin, Texas
"The class on Wednesday was very valuable, and I felt more confident at work yesterday. I will use the tools and information as I go. I appreciated the opportunity to work with you."
Human Resources Administrator
City of Austin
"The tips and techniques you taught will greatly improve my ability to manage a dynamic workforce and at the same time lower my stress level. " View Full Letter (PDF)
Simon Diver
COO
International Print & Packaging, Austin, Texas
"Learning how to deal with behavior styles that seem abrasive was very helpful."
Manager
Texas Department of Public Safety
Austin, Texas
"The assertiveness role-plays helped to put the concepts we covered into practice immediately. The instructor knew his stuff and was very professional."
Operations Manager
Cirrus Logic
Austin, Texas
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