Learn to Practice Assertive Communication Skills for Better Results at Work and Home

It’s no mistake and should come as no surprise – those who are assertive in life and in the workplace achieve success. Many times though, we are afraid to ask for what we need, feeling we are pushing or being rude to others.

Today’s business environment requires that we have the flexibility to step up to those challenges we are dealt with to win. Assertive behavior is a necessity. This assertiveness skills workshop helps participants understand that expressing needs, utilizing strong vocal and non-verbal communication skills and saying NO are critical to success.

Participants learn to recognize both their own and others assertiveness style. They practice active listening and to learn to identify and de-escalate conflict when it occurs. The session employs activities and role-play exercises for maximum participant outcomes.

Objectives

Participants will learn to:

  • Recognize personal rights and responsibilities and how to address them

  • Understand the spectrum of style anchored by the extreme behaviors of passiveness and aggressiveness

  • Increase their personal influence and contribution as a leader

  • Understand their own and others individual assertiveness style to be more effective

  • Say NO to take back control and set personal and professional boundaries

  • Convey confidence by practicing effective vocal, visual and verbal communication skills

  • Practice active listening

  • Implement a problem solving model for emotionally charged situations to help achieve win-win outcomes

  • Become aware of anger tactics and diffuse them

  • Address conflict when it arises and de-escalate it successfully

  • Manage stress for optimum performance

Class size: Up to 16
Length: 1 Day
Delivery Methods: Private & Public

Public Class Registration
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Great course with a great instructor. Liked having a smaller group in the course which allowed us more time for questions and getting to know one another. I would definitely refer my peers to this course.

Juan Carillo, Community Care Collaborative, Austin, Texas

It was great working with you! You really helped me identify the remaining roadblocks on my path to becoming more assertive. The small number of participants helped as well, allowing for more meaningful interaction during the role-play segments. View Full Letter (PDF)

Eric Welch, Media Specialist, Quantum Digital, Austin, Texas

The class on Wednesday was very valuable, and I felt more confident at work yesterday. I will use the tools and information as I go. I appreciated the opportunity to work with you.

Human Resources Administrator, City of Austin

The tips and techniques you taught will greatly improve my ability to manage a dynamic workforce and at the same time lower my stress level.  View Full Letter (PDF)

Jose Martinez, Field Service Operations Engineer, Tokyo Electron America

Learning how to deal with behavior styles that seem abrasive was very helpful.

Manager, Texas Department of Public Safety, Austin, Texas

The assertiveness role-plays helped to put the concepts we covered into practice immediately. The instructor knew his stuff and was very professional.

Operations Manager, Cirrus Logic, Austin, Texas

From the Deep Insights Blog – Assertiveness Training Articles:

Deep Insight = Direct Results With the Challenges You Face
Leadership is in the Eye of the Beholder 
Avoid Growing Pains with a ‘Head Start’ Program for New Managers
Is it really a “win-win” deal if one party is unhappy?
Fear of Making the Wrong Decision

“You really helped me identify the remaining roadblocks on my path to becoming more assertive. The small number of participants helped as well, allowing for more meaningful interaction during the role-play segments.”

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We Follow-Up

All of our programs come with follow up. This includes post Workshop follow-up delivered by our Fathom Software. This system delivers one question a day for 2 weeks via email on content. Questions can be answered quickly and are scored. A leaderboard tracks results and a gift is given to the winner.

Private workshops also include the follow-up options below which can be scheduled at any time after the initial experience and expire one year after the session is held. These sessions may used to reinforce continued participant learning by practicing new skills and techniques learned in the workshop. You may choose one option below or discuss a combination with your Fathom Representative:

A. Webinars
B. Lunch and Learn
C. 1/1 Participant Coaching (On-Site)
D. 1/1 Participant Coaching (Phone)