Assertive Communication Skills Training Course
It’s no mistake and should come as no surprise that those who are assertive in life and at the workplace achieve success. Many times though, we are afraid to ask for what we need, feeling we are pushing or being rude to others.
Today’s business environment requires that we have the flexibility to step up to those challenges we are dealt with to win. Assertive behavior is a necessity. This assertiveness skills workshop helps participants understand that expressing needs, utilizing strong vocal and non-verbal communication skills and saying NO are critical to success.
Participants learn to recognize both their own and others assertiveness style. They practice active listening and to learn to identify and de-escalate conflict when it occurs. The session employs activities and role-play exercises for maximum participant outcomes.
Objectives
Participants will learn to:
Recognize personal rights and responsibilities and how to address them
Understand the spectrum of style anchored by the extreme behaviors of passiveness and aggressiveness
Increase their personal influence and contribution as a leader
Understand their own and others individual assertiveness style to be more effective
Say NO to take back control and set personal and professional boundaries
Convey confidence by practicing effective vocal, visual and verbal communication skills
Practice active listening
Implement a problem solving model for emotionally charged situations to help achieve win-win outcomes
Become aware of anger tactics and diffuse them
Address conflict when it arises and de-escalate it successfully
Manage stress for optimum performance
Class size: Up to 16
Length: 1 Day
Delivery Methods: Private & Public
Great course with a great instructor. Liked having a smaller group in the course which allowed us more time for questions and getting to know one another. I would definitely refer my peers to this course.
It was great working with you! You really helped me identify the remaining roadblocks on my path to becoming more assertive. The small number of participants helped as well, allowing for more meaningful interaction during the role-play segments. View Full Letter (PDF)
The class on Wednesday was very valuable, and I felt more confident at work yesterday. I will use the tools and information as I go. I appreciated the opportunity to work with you.
The tips and techniques you taught will greatly improve my ability to manage a dynamic workforce and at the same time lower my stress level. View Full Letter (PDF)
Learning how to deal with behavior styles that seem abrasive was very helpful.
The assertiveness role-plays helped to put the concepts we covered into practice immediately. The instructor knew his stuff and was very professional.
