A few weeks ago in this blog we talked about the by-products of fast growth, one of which is the challenge of making sure that new managers have the right skill set to be successful. This is particularly pertinent to companies in Central Texas because Texas employment grew the most of all the ten fastest-growing states last year, and analysts predict that nearly 70,000 new jobs will be added to the Austin-area market this year.
As businesses grow and expand their workforce, it’s common to see newly minted managers who lack experience in supervision and delegation. And while some of them may eventually learn to be good managers, that on-the-job training time can be costly for their employers as junior staff leave, and their replacements need to be hired and trained.
Even more critical is the fact that poor managers not only cause costly staff turnover, they also can impact business reputation and sales if they lack customer service and communication skills.
To avoid these potential pitfalls that can come with growth, it’s important that new managers quickly learn core managerial skills that enable them to communicate better with staff and customers, build trust and effectively delegate to employees.
At Fathom Corporate Training, we work with HR leaders, corporate executives and business owners to help them give new supervisors and managers a head start on success in their managerial positions. For example, our hands-on Management Skills Workshop is ideal for any company facing rapid change, whether it’s due to a merger or acquisition, increased employee turnover or fast industry growth.
A key element of management training is teaching participants how to use delegation skills to increase employee motivation in the workplace, thereby improving productivity and reducing turnover. We do this through skills training supplemented by case studies, role-play and examples of best practices from firms on the Fortune 100 Best Companies to Work For List.
To start new managers on a solid path to success, it’s important to focus on essential skill sets:
– Performance and Evaluation
– Conflict Management
– Generational Differences
Of course, it’s not only new managers that can benefit from managerial training. During the course of a long career, many managers would do well with a refresher on goal-setting and performance management strategies to build healthy and productive teams. These fundamental skills are key to building a solid foundation for organizational success and stability.
Are you dealing with rapid growth and turnover? At Fathom, we can help you avoid the downside of growth with a head start program for your management staff.
John Males is Founder and President of Fathom Corporate Training. With more than 20 years of experience in management, sales and negotiations, he helps clients increase employee satisfaction, lower turnover, increase revenue and raise profit margins.