Learn to Successfully Navigate Generational Differences Using a Highly Proven Process!

In a recent survey, one-third of workers reported they had been offended by someone of a different generation at work. At least 33% of those in your office have been insulted, hurt or upset by a remark, a joke, an outfit or an attitude.

For the first time in history, five generations — Traditionalists, Baby Boomers, Generation X (or Gen Xers), Millennials and Generation Z – are working together under the same roof. A definite lack of awareness exists among these four distinct groups. Typically, those of each generation feel they know best—better than those who came earlier, and certainly much better than the new kids on the block. This leads to management challenges, disruption and productivity issues.

Managing Generations in the Workplace is the perfect tool to bridge those gaps, building awareness that will lead to better hires, happier employees, stronger teams, and healthier organizations. It helps participants understand what makes each generation unique, and how each adds its own perspective and value to the workplace.

Participants learn a process for navigating generational communication more effectively. The course will boost workplace functionality by helping students learn specific generation values and to better manage expectations. Practicing generational competence skills helps to build an understanding of why people do what they do. It builds awareness that leads to more effective collaboration and better decisions for your organization.


Participants will learn to:

  • Understand how personal values generate specific behavior

  • Gain an understanding of culture and generational influence

  • Understand and deal effectively with co-workers from each of the 5 generations

  • Get the best out of people from different backgrounds, experience levels and generations

  • Learn to listen and observe from a generational perspective

  • Improve generational decision-making by practicing real world scenarios and case studies

  • Gain an overall appreciation and ability to utilize generational differences to the benefit of the team

  • Decrease negative stereotyping and judgments

  • Develop a shared model for building generational competence, and shared tools for cross-generational communication

Class size: Up to 16
Length: 1 Day Standard.  1/2 Day option available.
Delivery Methods: Private & Public

I have persons in three of the generational groups reporting to me, and with the information and lessons I learned in your class, I feel I can better communicate and guide behaviors for more effective results… View Full Letter (PDF)

Bruce Johnson, Business Development Manager, Emerson Process Management

Just wanted to give you a little positive feedback on the Generations in the Workplace training follow-up. These survey questions have been a great way to keep the learning fresh, fun and active post-training. Great technique for affirmation of learning and applying the course content.
View Full Letter (PDF)

Cathie Tabor, Global Project Execution Consultant, Emerson Process Management

Thank you for a wonderful workshop! I think it was the perfect balance of personal and professional. I know I left having a lot to consider. I have already been talking up Fathom and what it does for companies. I look forward to hopefully taking another course in the future.

Emmy Laursen, Program Coordinator, Texas 4000 for Cancer

Thanks to you for your interesting, knowledgeable and effective presentation. I very much enjoyed the content and I must say, I found it quite thought provoking.

Peter Hall, Micro Motion, Boulder, Colorado

The training was fabulous and that word is circulating throughout the building. Well done.

Dominiquea Trotter, Micro Motion, Boulder, Colorado

Thank you for taking the time to teach this course here at Emerson. I am quite glad I got the chance to partake in it. I work with colleagues in my group who would fall in 3 of those defined generations and it’s insightful to know their thought processes in comparison while working in the same workplace. Thanks again!

S. Merchant, Accountant, Micro Motion, Boulder, Colorado

I just wanted to write a note to let you know how much I enjoyed the Generations in the Workplace Training Session. I believe that working with different generations in the workplace is definitely possible with the right tools. I also enjoyed the examples and the interaction with such a small group.View Full Letter (PDF)

Lorenzo Orozco, Texas Office of the Attorney General

The following comments were received from participants in Fathom’s “Managing Four Generations in the Workplace” courses held at Ledcor Group in Canada: View Full Letter (PDF)

Ledcor Group, Canada

Learning the differences between the 4 generations and how they think and act in the workplace was very useful.

Becky Mathews, Texas Health and Human Services Commission, Austin, Texas

Learning how my own positive values may have a negative connotation attached was the portion of the program I liked most.

Mike Ocus, IT Manager, Texas Health and Human Services Commission, Austin, Texas

“Learning the differences between the 5 generations and how they think and act in the workplace was very useful.”

We Follow-Up

All of our programs come with follow up. This includes post Workshop follow-up delivered by our Fathom Software. This system delivers one question a day for 2 weeks via email on content. Questions can be answered quickly and are scored. A leaderboard tracks results and a gift is given to the winner.

Private workshops also include the follow-up options below which can be scheduled at any time after the initial experience and expire one year after the session is held. These sessions may used to reinforce continued participant learning by practicing new skills and techniques learned in the workshop. You may choose one option below or discuss a combination with your Fathom Representative:

A. Webinars
B. Lunch and Learn
C. 1/1 Participant Coaching (On-Site)
D. 1/1 Participant Coaching (Phone)