When it comes to online corporate education, the days of posting simple PPT slides and talking head videos are over. Online education, or eLearning, has become increasingly accepted as a favorable comparison to classroom-based training.The tremendous growth and competition of online training has fueled more interactivity, gamification and fun into courseware, resulting in a more sophisticated [...]
When Audrey Boone Tillman entered the Westin Charlotte Hotel in 2007 to judge a regional competition of college students' community outreach projects, she noticed one big change from similar events she had attended in the past. "No one had paper resumes," recalls Tillman, executive vice president of corporate services at Columbus, Ga.-based Aflac Inc., which has approximately [...]
Did you know that it’s National Customer Service Week? Because this week is devoted to recognizing the importance of customer service, it’s an ideal time to review how committed your team is to providing outstanding customer service.Studies show that a customer’s interaction with your staff makes up about 70 percent of the reasons why they return [...]
It’s a common occurrence these days… For some, it’s a direct result of the economy and today’s job market. For others, it’s a deliberate decision to make a fresh start. Either way, there’s no denying that career change is practically an epidemic. The first step before jumping into a new career is to do your research. Think [...]
There’s been a lot of coverage in the news these days about how Americans are lagging behind the rest of the developed world in terms of basic skills, such as math, science and literacy. This is an important issue to be addressed in our school systems.But what about the competency of American office workers already in the workforce? [...]
Here at Fathom, we are in a unique position to take note of the latest significant trends and professional development challenges that our clients are facing in the corporate training world. Some of the trends that we are following lately are converging around a central theme in an interesting way.Four generations are now sharing the workplace [...]
