Customer Service Training

You’ve invested a lot in your business, with countless hours spent perfecting your products or service features. Unfortunately, those offerings don’t have as much to do with customer satisfaction as you might like. Studies show that 70 percent of the factors affecting customer retention are based on interactions with your staff.In fact, a well known study [...]

Did you know that it’s National Customer Service Week? Because this week is devoted to recognizing the importance of customer service, it’s an ideal time to review how committed your team is to providing outstanding customer service.Studies show that a customer’s interaction with your staff makes up about 70 percent of the reasons why they return [...]