Deep Insights Blog

Do You Take This Job, in Sickness and in Health…?

Recently, while facilitating management training for a client in Austin, one of the company founders commented that their younger, less seasoned staff members have only experienced the recent good times. He was concerned that these employees, who make up the bulk of the firm’s workforce, may not have what it takes to push through volatility [...]

2019-10-24T18:29:57+00:00October 23rd, 2019|Categories: Corporate Training, Management Training, Multi-generational workplace|

What does exploration in life mean to you?

Jacques Cousteau Team Member - Andre Laban 1928-2018 What does exploration mean to you in your life and in your work?  Maybe it’s possible to have a better handle on disruptive change driving new horizons for us personally and in the ways in which organizations work and serve others. At the heart of exploring is a [...]

Does Your Team Create Roadblocks to Customer Satisfaction?

You’ve invested a lot in your business, with countless hours spent perfecting your products or service features. Unfortunately, those offerings don’t have as much to do with customer satisfaction as you might like. Studies show that 70 percent of the factors affecting customer retention are based on interactions with your staff.In fact, a well known study [...]

2019-02-12T19:59:39+00:00February 11th, 2019|Categories: Communication, Corporate Training, Customer Service Training|

Transactional vs. Consultative Selling

We’ve all encountered the salesperson who offers to help, and then proceeds to push a product that’s completely unrelated to what we are needing. You might find yourself thinking, “Are they even listening to what I’m saying?”Well, if the salesperson is taking a transactional approach to selling, chances are they’re more focused on their sales goals [...]

2019-02-12T04:26:12+00:00January 15th, 2019|Categories: Communication, Corporate Training, Sales Training|

The Practice of Mindfulness in Negotiation

The act of negotiation is central to our day-to-day interactions, both at work and at home. Whether we’re navigating through traffic or closing a deal, we’re practicing the art of negotiation; although sometimes we’re not aware of it. Yet, one of the most valuable assets of the skilled negotiator is awareness. This is important because [...]

2019-02-11T19:11:50+00:00January 7th, 2019|Categories: Corporate Training, Negotiation Training|

Charting a Course for More Productive Time Management

Staying focused and productive in the workplace can be a real challenge. Distractions; procrastination; changing priorities — all of these can easily derail even the most dedicated worker.It’s easy to see how prevalent the problem is just by searching for "time management" on the Internet to see how many self-help articles pop up. Oh wait, that’s [...]

2019-02-11T18:30:36+00:00December 11th, 2018|Categories: Management Training, Time Management Training|

Time Management for the What’s Next Generation

In the corporate world, ambition is typically a desirable trait. However, like any good thing, too much of it can be a bit problematic at times.As the Millennial generation continues to advance in their careers, senior managers are confronted with the high expectations and ambitions of this group, which some of our Austin clients are now [...]

Fathom Corporate Training Celebrates 10th Anniversary

Today, Fathom Corporate Training marks the firm’s tenth anniversary as a leading provider of professional development programs and business consulting services. Since its founding, the company has built a stellar reputation for helping global enterprises and recognized brands address a range of critical challenges, contributing to improved employee morale, lower turnover, higher productivity, and increased revenue. [...]

2019-02-12T04:25:20+00:00September 5th, 2018|Categories: Corporate Training, Millennials, Multi-generational workplace|

Can we all just get along? The importance of team building for successful Mergers & Acquisitions

The one constant in the business world is that there will always be change. And of course, some types of change are easier to deal with than others.Mergers and acquisitions represent tremendous change for any company, and the stakes couldn't be any higher. In fact, it’s estimated that U.S. company mergers fail more often than marriages.As [...]

2019-02-12T06:54:20+00:00September 3rd, 2018|Categories: Communication, Corporate Training, Team Building|

Really Getting Through to Your Audience

Let's review a common scenario for just a moment. You have done your best to prepare for an important presentation you must deliver internally or externally. You’ve created a myriad of PowerPoint slides and have practiced each and every word over and over. The day your scheduled to present, you get in front of the audience [...]

2019-02-11T19:36:31+00:00March 16th, 2018|Categories: Communication, Corporate Training|