Our best-in-class, hands-on, Outstanding Management Skills Program teaches supervisors and managers the foundational skills of leading vs. managing, behavioral style, communication, motivation, delegation, generation, managing conflict, feedback, evaluation, time management, and on-boarding new staff.
Fathom’s hands-on Outstanding Management Skills Program teaches aspiring supervisors and managers the foundational skills of behavioral style, communication, motivation, delegation, generation, managing conflict, feedback, evaluation, time management, and on-boarding new staff.
Participants in this dynamic program learn to better understand the varying behavior styles of staff members and how to work more effectively with each. The session will help managers understand what motivates individual staff members by identifying key areas of motivation. Managers learn the four-step process of effective delegation to manage productivity.
Participants will learn to identify the four sources of conflict, de-escalate when it arises, and employ new collaboration techniques for better results. They will practice providing candid feedback to team members using an effective coaching tool. Managers will learn to facilitate an effective evaluation process. And finally, to create an effective employee on-boarding process for retention and organizational success.
Fathom’s training goes a step further by helping managers learn a values-based process for working effectively with team members from each of the five generations in the workplace
Through seasoned instructor facilitation, case study, role-play and coaching, participants learn to improve productivity and stay tuned in to satisfaction levels of the team.
OBJECTIVES
Participants will learn to:
Class size: Up to 16
Length: 2 Days, 1 Day, Academy – Customizable
Delivery Methods: Private & Public
The workshop was directed with real efficiency and yet, in the space of that relatively brief time, you managed to help me identify and understand other people’s working styles including my own. I feel more confident in knowing what my staff needs to work effectively, stay productive, and contribute to the agency’s mission. Thank you for sharing an inspiring learning experience. View Full Letter (PDF)
I attended an Outstanding Management Skills Workshop, with John Males. Excellent highly recommend!!! The course content was great and covered many areas as a new manager that I felt were very good. John Males engaged us in what he was teaching, and used many activities and role-play models where he could see our strengths and weakness.” View Full Letter (PDF)
Thank you so much for the great two-day outstanding workshop! It was very inspiring, informative, really well presented and I enjoyed each topic offered. I look forward to implement the tools and utilize my knowledge by practicing. The most interesting part for me was the behavior style and communication skills sections. Recognizing people’s different behavioral styles, understanding how to interact more successfully with others and be open-minded on different approaches can help tremendously in life, at my workplace and in my personal life. View Full Letter (PDF)
Thanks a lot for your time and for helping us learn and apply new customer service and management skills. The Workshops were interactive and put us into real-live scenarios. We especially appreciated the instruction and the participation of all our fellow team members. That really made this fun. Awesome! View Full Letter (PDF)
I found your class to be very valuable. You are truly a seasoned and professional teacher.
Thank you. This was truly one of the better training sessions I have attended. To your credit, your delivery and training skill created a great environment that encouraged interaction and learning. I found the course to be very insightful. I came away with some new tools and a greater understanding of my leadership team. View Full Letter (PDF)
This management skills training course was very thorough and complete. It was fun and engaging. The best sections for me were Employee Evaluation, Communication and Delegation. We definitely needed this training!
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