Getting to Know Generation Z 

When Audrey Boone Tillman entered the Westin Charlotte Hotel in 2007 to judge a regional competition of college students' community outreach projects, she noticed one big change from similar events she had attended in the past. "No one had paper resumes," recalls Tillman, executive vice president of corporate services at Columbus, Ga.-based Aflac Inc., which has approximately 4,600 U.S.-based employees. "It was entirely paperless." Tillman scanned the sea of students toting curriculum vitae around on thumb drives, and saw a snapshot of how tomorrow's employees would communicate and work.

Observing that sight sent a clear message to Tillman, she says now.
"If, as an HR team, you've been out of touch with college-age students, then you're missing something. The way they work is different, and they're going to change the workplace."

Take heed, HR leaders: Members of this age cohort -- born between 1990 and 1999 and frequently referred to as Generation Z -- are graduating high school and college, and are already entering the workforce.

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