MANAGEMENT SKILLS TRAINING WORKSHOP
Happy employees make happy customers! This leadership skills workshop helps managers understand that increased communication and trust are the keys to leading team members and long-term organizational success. Our supervisory skills workshop is critical for managers who are leading through rapid change such as merger, acquisition or increased employee turnover.
This hands-on management training course teaches supervisors and managers the foundational skills of communication, motivation, delegation and evaluation. Managers learn to create a new employee orientation process for success. Participants learn goal-setting and performance management strategies to build healthy and productive teams. This management skills course teaches managers how to use delegation skills in the workplace to increase employee motivation levels. Participants learn how to collaborate in situations where conflict is present, to diffuse tension, and drive more creative outcomes.
Through extensive case studies, role-play, and best practice sharing, participants learn to improve productivity and stay tuned in to job satisfaction levels of the team. Best practices and case studies are taken from firms on the Fortune 100 Best Companies to Work For List.
Participants will learn to:
- Determine different staff behavioral styles quickly
- Lead those employees who appear difficult more effectively
- Build an atmosphere of trust through better communication in the workplace
- Foster an atmosphere where employees enjoy coming to work
- Motivate staff members by recognizing their specific needs
- Delegate projects more effectively by using a 4-step process
- Build an exceptional goal focused employee evaluation process for success
- Create a new employee orientation process that builds the team
- Set goals and help staff members plan for performance
- Assess employee performance, give constructive feedback, and document performance challenges
- Deal with conflict to build consensus and create new understanding
Class Size: Up to 16
"Thank you so much for the great two-day outstanding workshop! It was very inspiring, informative, really well presented and I enjoyed each topic offered. I look forward to implement the tools and utilize my knowledge by practicing. The most interesting part for me was the behavior style and communication skills sections. Recognizing people’s different behavioral styles, understanding how to interact more successfully with others and be open-minded on different approaches can help tremendously in life, at my workplace and in my personal life.
" View Full Letter (PDF)
Supervisor, Master Data
"Thanks a lot for your time and for helping us learn and apply new customer service and management skills. The Workshops were interactive and put us into real-live scenarios. We especially appreciated the instruction and the participation of all our fellow team members. That really made this fun. Awesome!" View Full Letter (PDF)
"I found your class to be very valuable. You are truly a seasoned and professional teacher."
Customer Success Managers
IS Technical Services
Texas Legislative Council
"Thank you. This was truly one of the better training sessions I have attended. To your credit, your delivery and training skill created a great environment that encouraged interaction and learning. I found the course to be very insightful. I came away with some new tools and a greater understanding of my leadership team. " View Full Letter (PDF)
"I found your training course to be very informative and interesting, and I am eager to put some of the information to use in my daily work. Thanks again!"
"It was very useful training and it helped us all to get to know each other better. You did a great job of keeping it interesting and still keeping it on track to meet our objectives.
"This management skills training course was very thorough and complete. It was fun and engaging. The best sections for me were Employee Evaluation, Communication and Delegation. We definitely needed this training!"
"The instructor was fluid with a great attitude and lots of relevant experience. He was able to keep our team interested all day. I will continue using the personality styles tool to work better with my staff and clients."
Human Resources Manager
"I really enjoyed all of the sections of this course. Performance Management was very useful for me. Our instructor was able to map his experience and was accommodating to all participants in the workshop."