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INTERNAL BRAND TRAINING
All of us have had customer service experiences that didn’t quite live up to our expectations of
a brands promises. Service intensive businesses have they’re work cut out for them because human
beings complicate service delivery. Opportunities exist every day to deliver internal and external
customer service that supports or deteriorates brand value at multiple touch points.
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GENERATIONS IN THE WORKPLACE WORKSHOP
For the first time in history, 4 generations in the workplace — Traditionalists, Baby Boomers, Generation X, and Millennials — have presented new challenges for managers and their employees. A definite lack of awareness exists among these four distinct generations. Typically, those of each generation feel they know best,
better than those who came earlier, and certainly much better tha the new kids on the block.
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MANAGEMENT SKILLS WORKSHOP
This hands-on leadership management training workshop teaches supervisors and managers the foundational skills of communication, motivation, delegation and evaluation. The supervisory skills workshop is critical for managers who are leading through rapid change such as merger, acquisition or turnover.
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CULTURAL DIVERSITY SKILLS
This course includes a series of training tools and cultural diversity activities that can help build cultural diversity in the workplace and with clients. Our cultural competence skills workshop is critical for managing cultural diversity and enables your organization and your leaders to meet the high-performance demands of an increasingly global economy.
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NEGOTIATION SKILLS TRAINING
Negotiation skills are critical whether selling products or services, purchasing supplies and materials, negotiating salary or obtaining internal resources for project support. This negotiation workshop develops the skills participants need to drive mutual victory.
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ADVANCED NEGOTIATION SKILLS
This advanced negotiation workshop will help a seasoned negotiator think more clearly through all the issues that influence the negotiation. The training includes an analysis of how performance will be measured by all parties interested in the outcome of the negotiation.
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PRESENTATION SKILLS WORKSHOP
This presentation skills workshop aids participants in building and delivering a powerful message to both internal and external clients. It is the toughest presentation skills training course on the market and yields proven results.
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TIME MANAGEMENT SKILLS
Time is like a river. It keeps on flowing even though we get caught up in its turbulence and can’t seem to come up for air. Without effective time management skills, new and constantly changing corporate objectives can be overwhelming leaving us feeling out of control.
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TIME MANAGEMENT FOR SALES
The number one complaint that salespeople make is that they do not have enough time in their schedules to do what they are being paid to do: SELL. This time management workshop is designed for sales and addresses the challenges that salespeople deal with as they try to better manage their time and resources.
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SALES SKILLS WORKSHOP
What is the number one complaint that customers voice about sales people? Sales representatives simply don’t take the time needed to listen and determine real needs before proceeding. They “tell” and attempt to sell prematurely. This hands-on, consultative sales training program teaches selling skills that increase awareness and build new sales behaviors.
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SELLING BRAND VALUE
Does it feel like your brand is a "commodity" in a sea of competition? Understanding and selling brand value is key.
Your brands value is the mental and emotional "real estate" held in the minds and hearts of your customers.
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MEDIA CRISIS SKILLS
When we least expect it, we may be faced with managing a crisis situation that requires very special skills. How you interact with members of the media during this time of crisis is crucial.
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ASSERTIVENESS SKILLS TRAINING
Those who are assertive in life and at work achieve success. This assertiveness skills workshop helps participants understand that expressing needs, utilizing strong vocal and non-verbal communication and saying NO are critical to success.
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CUSTOMER SERVICE SKILLS
Studies show that 70% of the reason a customer will return is based upon their interaction with your staff. This Customer Service Skills Workshop gives participants new insight into specific customer behavioral styles and their service expectations. It teaches students to address both the personal and process needs of the internal and external customer.
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ONLINE TRAINING COURSES
Fathom offers an entire series of online professional development classes. E Learning or training via the internet can save you time and money by taking a course without leaving your home or office.
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With more than 20 years experience in sales and management turnaround environments, Fathom Corporate Training was founded to work with clients who are facing critical challenges in leadership, management, sales, negotiations and customer service. Fathom’s clients include some of the world’s most successful firms and recognized brands.
Though we work with many firms on the "Fortune 100 Best Companies to Work For" list, customers choose us because of our experience and ability to achieve results under difficult circumstances. We are sensitive to the both the needs of team members and management’s key objectives in our training. We know how to navigate better and have worked with firms experiencing the following conditions:
• Dysfunctional Management
• Client Retention Issues
• Mergers and Acquisitions
• Bankruptcy
• Change Management
Our participant-centered workshops are designed to seed new thought and facilitate dramatic course correction. We can help you turnaround your management teams effectiveness, increase employee satisfaction and lower turnover, increase revenues and raise profit margins.
Fathom Corporate Training is based in Austin, Texas,
with offices in Houston, New York City, Chicago, Denver,
Detroit, Cleveland, Boston, Dallas, Phoenix, Philadelphia,
Ft Lauderdale, Miami, Washington DC, San Antonio, Atlanta,
San Diego, San Francisco, Los Angeles, Mexico City and Toronto.
We know the challenges that exist when choosing a training solution. Our clients remain our best source of feedback about how we work and effect change. Give us a chance to address your training needs and exceed your expectations. You’ll be glad you did!
Sincerely,
John Males
President
Fathom Corporate Training
Austin, Texas
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